Customer Support
Can’t find the answer you’re looking for? Send us a message using the chat feature below—we’ll get back to you right away!
FAQ's
Are the guitar straps 100% leather?
Yes, all of the guitar straps are 100% authentic leather. We offer straps from alligator, ostrich, python, elephant, stingray, and rattlesnake skin.
Where are the straps crafted?
All straps are crafted and shipped from Melbourne, Florida.
Can I customize my strap?
Yes! You can customize your strap by choosing the leather, color, width, or any other detail. Contact us by email or chat to begin.
What licenses and permits are held by the crafters of these straps?
The guitar strap crafting shop is licensed, permitted and bonded by all applicable State and Federal Departments and Agencies, including the Florida Fish and Wildlife Conservation Commission and the Department of the Interior, U.S. Fish and Wildlife Service.
When will I receive my order?
Each guitar strap is made to order and typically requires about 3-4 business days to craft. Once completed, we’ll notify you and ship your order promptly. A tracking number will be provided once your package is on its way.
US Shipping:
- Standard (3-4 Business Days)
Please note that international shipping is also available.
Our guitar straps are directly shipped from the US, and we are happy to assist with any shipping questions.
What if I change my mind and don't want the guitar strap?
No worries! To qualify for a return, your guitar strap must be in its original condition and packaging. Simply contact us within 90 days for an easy refund.
For full details on our refund policy, click the link below.